Dům nad vodouDům nad vodou

General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as GTC) govern the conditions of the contractual relationship regarding accommodation at the property Dům nad vodou, operated by a natural person -- Stanislav Hromada, Novy Svet 54, Dolni Cerekev, ID No.: 61735591 (hereinafter referred to as the Provider) and the client -- a natural or legal person who orders accommodation at Dům nad vodou (hereinafter referred to as the Client).

In the event of a conflict between the provisions of individual contracts and the provisions of the GTC, the provisions of such contracts shall prevail over the provisions of the GTC.

The GTC become part of pre-contractual arrangements from the moment such negotiations are initiated between the Provider and the Client, and part of contracts from the moment of their conclusion.

Article I -- Pre-contractual Arrangements

  1. Pre-contractual arrangements include ordering of services, negotiating their conditions and confirmation of the final order by the Provider.
  2. Service orders must be made in writing and must clearly state who is placing them and what their subject matter is (type of services, dates, prices, etc.). Orders must be sent to the Provider.
  3. By signing the order or confirming by email, the Provider expresses consent to provide the ordered services in the agreed scope, and the contract is concluded at that moment.
  4. If additional services are subsequently ordered by the Client or a person designated/representing them, both the Provider and the Client are obliged to proceed in accordance with this article. The Provider undertakes to make every effort to provide the additionally requested services but does not guarantee their provision.
  5. The Provider offers the option to purchase gift vouchers. A gift voucher is valid for 6 months from the date of purchase for selecting a date. The selected date must be no later than one year from the date of purchase of the voucher. From the moment the voucher holder selects a date and redeems the gift voucher code, these GTC apply to the contractual relationship, except for Article III -- Payment Terms.

Article II -- Obligations of the Contracting Parties

By concluding the contract, the Provider assumes the obligation to provide the Client with the services specified in the contract, and the Client assumes the obligation to accept these services and pay the Provider the agreed price for their provision.

Article III -- Payment Terms

  1. If the Provider requires a deposit for the ordered services, the Client is obliged to properly pay this deposit to the Provider, i.e. in the amount and by the due date specified in the contract; payment of the deposit means crediting the relevant amount to the Provider's bank account, unless otherwise agreed. If the deposit is not properly paid by the Client, the Provider reserves the right to cancel the agreed reservation and charge the Client corresponding cancellation fees in accordance with Article IV of these GTC.
  2. The Client is obliged to pay the agreed price for accommodation. The Client undertakes to pay the tax document (invoice) within 14 days from the date of reservation, unless otherwise agreed. If the Client makes a reservation less than 14 days before the accommodation date, they shall pay the tax document (invoice) no later than before check-in. The accommodation price can be paid by bank transfer to the Provider's account.
  3. Any discrepancies in the tax document (invoice) must be claimed by the Client in writing within 3 calendar days from the date of receipt. If the Provider acknowledges the claim as justified, the due date of the tax document (invoice) in question is postponed and the amount stated in the claimed tax document (invoice) shall be due on the due date specified in the newly issued tax document (invoice). For a claimed tax document (invoice) where the Provider finds the claim unjustified, the amount in question is due on the due date stated on the claimed tax document (invoice).
  4. Payment is considered settled at the moment it is credited to the Provider's bank account specified on the tax document (invoice), unless otherwise agreed.
  5. In the event of the Client's delay in paying for the services provided, the Provider has the right to demand from the Client, in addition to payment of the outstanding amount, a late payment interest of 0.5% of the outstanding amount for each commenced day of delay, starting from the first day following the due date of the tax document (invoice) until its payment.
  6. The Provider reserves the right to apply any payment by the Client to their oldest overdue receivable(s). The Provider is entitled to use blocked funds to cover all unpaid amounts incurred during the stay and after the Client's departure as a guest (e.g. minibar beverages, etc.).

Article IV -- Cancellation Policy

  1. Cancellation always means the cancellation, postponement or modification of a confirmed order.
  2. The Client is obliged to submit the cancellation in writing to the person with whom the contract conditions were negotiated.
  3. If the Client cancels ordered and confirmed services, they are obliged to pay the Provider cancellation fees according to the pricing conditions of the given reservation; cancellation fees shall be calculated from the price of the cancelled services including VAT, as follows:
    • A cancellation fee of 20% of the total price of the ordered accommodation and services shall be paid by the Client if the cancellation is made 14 days or less before check-in.
    • A cancellation fee of 50% of the total price of the ordered accommodation and services shall be paid by the Client if the cancellation is made 7 days or less before check-in.
    • A cancellation fee of 100% of the total price of the ordered accommodation and services shall be paid by the Client if the cancellation is made 1 day or less before check-in or in the event of a no-show.
  4. For the purposes of these GTC, the room price means the accommodation price including VAT at the statutory rate.
  5. The cancellation fee shall be invoiced to the Client via a tax document (invoice) with a 10-day payment term. If the cancellation fee is not properly paid, the Client is obliged to pay the Provider, in addition to the cancellation fee amount, a late payment interest of 0.5% of the outstanding amount for each commenced day of delay, starting from the first day following the due date of the cancellation fee until its payment.
  6. Gift vouchers cannot be returned or cancelled. After their expiry, the voucher code cannot be used for making a reservation.

Article V -- Service Complaints

  1. The Client is obliged to submit complaints about services provided by the Provider in writing to the person with whom the contract conditions were negotiated. Such a complaint must be made without undue delay after discovering deficiencies in the services, but no later than the day following the last day on which the services in question were provided to the Client. Later complaints shall not be considered.

Article VI -- Withdrawal from the Contract

  1. Each contracting party is entitled to withdraw from the contract under the conditions and for the reasons stipulated by law or by the contract.
  2. The Provider is entitled to withdraw from the contract with immediate effect (in whole or in part) if the Client materially breaches the contract, or repeatedly breaches any obligation under the contract, or if the Client is in delay with payment of any outstanding amount by more than 10 days past the due date.

Article VII -- Jurisdiction

  1. The accommodated guest has the right to submit a proposal for out-of-court resolution of such a dispute to the designated body for out-of-court resolution of consumer disputes, which is:

    Czech Trade Inspection Authority
    Central Inspectorate -- ADR Department
    Stepanska 15
    120 00 Prague 2
    Email: adr@coi.cz
    Website: adr.coi.cz

    The Czech Trade Inspection Authority is the supervisory body exercising oversight over consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
  2. In accordance with the provisions of Section 1837, letter j) of Act No. 89/2012 Coll., the Civil Code, the accommodated guest as a consumer is not entitled to withdraw from the accommodation contract if the accommodation facility provides performance on a specified date.

Article VIII -- Consent to Receiving Commercial Offers

  1. The Client consents to receiving commercial offers from the Provider, which is carried out in accordance with Act No. 480/2004 Coll. The Client expresses consent to receiving commercial communications to their email address by submitting the inquiry form on the Provider's website. The Client may revoke this consent at any time.

Article IX -- Force Majeure

  1. If, despite all efforts, the Provider is unable to meet the agreed conditions due to force majeure, they have the right to withdraw from the contract without further obligation, unless the parties agree otherwise. Force majeure means, in particular, damage to the accommodation and its facilities as a result of natural disasters. In the event of force majeure, the Client is not entitled to impose any penalties or equivalent claims against the Provider.

Article X -- Additional Provisions

  1. The contracting parties acknowledge that the liability of the Provider, the Client and the Client's customers is governed by the rules pursuant to Section 2894 et seq. of Act No. 89/2012 Coll., the Civil Code. Damage shall be compensated in money, unless the contracting parties agree otherwise. If damage is caused by the Client's customers and the customers do not pay for the claimed damage, the Client undertakes to compensate for such damage as if they had caused it themselves.
  2. The Provider is entitled to require a guarantee in the form of a cash deposit upon the arrival of guests. The Provider undertakes to return this deposit, or part thereof, to the guests upon departure and after settlement of any claims pursuant to this paragraph.
  3. If, without the prior written consent of the Provider, more persons than the designated capacity of the accommodation facility (4 persons) use the accommodation facility simultaneously with the accommodated guest, the Client shall pay a contractual penalty of CZK 5,000. By prior written arrangement with the Provider, it is possible to accommodate a 5th person aged no more than 12 years, at a surcharge of CZK 2,000 per night – without entitlement to a full-size bed (only a sofa bed is available).
  4. If, without the prior written consent of the Provider, the accommodated guest brings a dog to the accommodation facility, they shall pay, in addition to the dog fee, a contractual penalty of CZK 5,000.
  5. The Client expressly agrees that the Provider is entitled, in accordance with the relevant generally applicable legal regulations, to process and retain all information and data provided for the purpose of processing the order.
  6. The Provider is not liable for the loss or damage of valuables left unattended in the accommodation facility.
  7. Smoking is strictly prohibited in all indoor accommodation areas. In the event of violation of this prohibition, the Provider has the right to charge guests an amount of CZK 5,000 for endangering fire safety and deep cleaning of the premises.
  8. Sport fishing in the form of "catch and release" is permitted at the pond by the property, using a rod only and all appropriate equipment for this form of fishing, i.e. particularly an unhooking mat and landing net, and fish must be handled with the utmost care. In the event of violation of this rule, the Provider has the right to charge guests an amount of CZK 5,000 for each individual violation.
  9. Personal belongings left behind by the guest at the accommodation will be sent to the guest by cash on delivery via the Czech Post at their expense.
  10. All amounts are denominated in CZK. The exchange rate for foreign currencies is governed by the daily exchange rate of the Czech National Bank.

Article XI -- Final Provisions

These GTC enter into force and effect on 15 May 2026.